Help Center
Support
🚚 About the App
Merkabati Business is a fleet-management app for companies and organizations. You can record vehicle and driver details, follow up on periodic maintenance and oil records, set reminders, and store fleet documents and attachments.
Core fleet data is stored directly on your device. Limited technical data is used only to operate licensing and subscription functions through Google Play.
✉️ Contact Support
For any question or issue, reach us by email and we'll respond as soon as possible:
📧 gallayy@gmail.comWhen writing to us, it helps to include: your device type, OS version, and a clear description of the issue.
💬 Frequently Asked Questions
How do I add a new vehicle or driver?
From the home screen, tap the "+" icon in the Vehicles or Drivers section and enter the required details.
What happens to my data if I delete the app?
Locally stored fleet data will be removed along with the app. We recommend exporting your data first from Settings.
Does the app work without an internet connection?
Core features for entering and viewing fleet data work offline. An internet connection is required to verify subscription and license status.
📊 Trial Period & Excel Export
Can I export Excel reports during the trial period?
No. Excel export remains unavailable throughout the entire trial period and requires a paid subscription to begin and its status to be verified.
My trial ended and I didn't subscribe — what happens to my data?
Fleet data stored on your device remains intact, but functionality that requires an active subscription (such as Excel export) stays unavailable.
🔔 Notification Issues
I'm not receiving reminder notifications
Make sure you've granted the app notification permission: Settings → Apps → Merkabati Business → Notifications → Enable.
Notifications arrive late
Battery saver mode or background restrictions can affect notification timing. Check that the app is excluded from background activity restrictions in your device settings.
💾 Backup & Restore
How do I back up my fleet data?
Go to app Settings and choose "Export Data" to save a copy of your fleet data to your device.
Does restoring a backup transfer my subscription license to a new device?
No. Restoring a fleet-data backup does not transfer a license or serve as proof of subscription. Licensing follows the one-device policy described in the Terms of Use.
Is there automatic backup?
Backup is currently manual via the app's Export feature. We recommend doing it regularly to protect your fleet data.
⭐ Subscription Issues
How do I cancel my subscription?
Google Play → Profile → Payments & Subscriptions → Subscriptions → Merkabati Business → Cancel.
I subscribed but the features aren't showing in the app
Close and reopen the app to re-check the subscription status. If the issue persists, contact us by email.
I want a refund for my subscription
Refund requests are handled directly by Google Play according to its refund policy.